Full time Experienced Receptionist Required for the West Cork Hotel

The West Cork Hotel is a busy 3* hotel in the heart of Skibbereen, Co. Cork and currently has a job vacancy for an experienced Receptionist.

The Front Office Department is the main connection point between guests and the hotel as well as other hotel departments. Check ins/check outs, guest requests and promotion of in-house activities are all handled here. It influences a guest’s first impressions of the hotel so everything must always be at its very best.

Ideal Candidate:

• Candidates with Hot soft reservations system experience would be an advantage.
• Candidates must have fluent English and have 2 years relevant experience in a similar role
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of guest service
• The candidate must be available to work shifts, evenings, early mornings & weekends.

Responsibilities include:

• Welcome and check in of guests, including processing of group arrivals
• Check out departing guests
• Be the first point of contact for guests, dealing efficiently with enquiries and any complaints
• Keep up to date on all hotel products, services, pricing and special promotional offers
• Maximize Sales revenues through up selling
• General switchboard duties including taking of reservations
• Project a professional manner with an emphasis on hospitality and guest service

Due to the high volume of applications, only suitable applicants will be screened and contacted. If you have previously applied for this position, the company has your information on file and will contact you for the next level interview if a suitable position becomes available.

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